Support
Need help? Send us a support request — we usually reply within two working days. Please don't include your baby's personal details.
Scanning a label
Tap Scan, then take a photo of the ingredient list, upload one, look up a barcode, or type or paste the ingredients. Petal shows the text it read so you can correct it before the review. For best results, photograph the ingredient list flat, close up and in even light.
How many scans do I get?
Everyone gets one full ingredient review every day, free. Petal Plus raises this to 30 a day. Only completed reviews count — failed photos, lookups or reviews never use your allowance. Your saved results are always available.
Petal Plus
- What's included: more daily scans, multiple baby profiles, side-by-side comparisons and timeline filters.
- Restore a purchase: Profile → Restore purchases, or tap Restore on the Petal Plus screen.
- Cancel or change plan: iPhone/iPad Settings → your name → Subscriptions → Petal. Cancel at least 24 hours before renewal to avoid being charged for the next period. Cancelling never removes your records.
- Refunds are handled by Apple at reportaproblem.apple.com.
My records
Your records are stored only on your device, without an account. To keep a copy, use Profile → Export all records. To share with a doctor, use Profile → Care summary for a visit. To erase everything, use Profile → How Petal handles your data → Delete all my data.
Is Petal medical advice?
No. Petal offers general ingredient information compiled from public sources and a place to record your own observations. It isn't clinically reviewed and can't diagnose anything. Please talk to your paediatrician about any skin concern.